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Conflict Management Training Module
Objectives:
Trainers should be able to know that:
 Discuss the essence of conflict content
 Inspire team spirit of cooperation
 Find out appropriate activity to deal with conflict management effectively

Activities
 Traffic Jam Extreme
 Permutation and combination
 Adventurer Journey

Introduction: Generally speaking, conflict refers to the both side that hold the different views, understanding and attitude bo the same thing, in order to gain the initiative and produce the contradiction, the opposition and escalation. And the official definition of conflict is that the opposed process of two or more things happens in the same space1. It can be divided into two kinds: one kind is consciousness, the other is physical. Awareness regards the recognition as the basis, so it is invisible; The material conflict is visible and tangible.

The conflict generally refers to all of https://www.51lunwen.org/IntellectualPropertyLaw/2008/0616/0941548382.html the disputes. Generally mentioned disputes refer to confront, not take tone, not harmonious, and even fight, this is a form of meaning; But in the essence level, conflict is to point to unbalance in the vested interest or potential interests2. What is a vested interest? It means that currently controlled various convenience, benefits, freedom; And the potential benefits mean in the future the convenience, benefits, and freedom.

Management scholar Drucker says "any organization, including person or institution, if can not make contribution to his (its) environment, in the long run, the organization will no longer necessarily exist, are no longer possible.3" Therefore, a performance, is a very important mission for modern operators. And managers can do well conflict management, it will have substantial help to improve performance.

The characteristics of conflict have four:
-The conflict immediate goal is to beat the other, it is an interactive behavior directly regarding the other party as the attack target;
-The conflicting parties must have direct encounter;
-All sides conflict pursuit of the goal is as likely the same and may be different, this is different with https://www.51lunwen.org/customEssay/ competitors that must compete the same goals;
-Conflict is more drastic than competition in form, it tends to break the rules, regulations or even legal restrictions, with obvious destructive.

References

M Deutsch (2011) Constructive conflict management for the world today. Conflict, Interdependence, and Justice, Springer

AG Tekleab, NR Quigley(2009) A longitudinal study of team conflict, conflict management, cohesion, and team effectiveness. Organization Management, gom.sagepub.com

PS Hempel, ZX Zhang (2009) Conflict management between and within teams for trusting relationships and performance in China. Journal of Organizational. Wiley Online Library

JS Himes (2008) Conflict and conflict management. Univ of Georgia Press

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