论社会就业中的技能问题Given the shift to service work, to what extent has our understanding of skills also changed? [2]|英语论文网

论社会就业中的技能问题Given the shift to service work, to what extent has our understanding of skills also changed? [2]

论文作者：英语论文论文属性：职称论文 Scholarship Papers登出时间：2012-03-05编辑：lena ding点击率：5700

论文字数：3561论文编号：org201203051058089502语种：英语 English地区：中国价格：$ 22

摘要：本文先给了技能一个一般的解释和新的意义，展示了技能的新功能等。在这之后,将进一步分析无形的技巧。最后,将有一个结论，指的是旧观念、新概念的技巧。

tangible elements, focusing on frontline work. After this, it will give a further analysis of such intangible skills. Finally, there will be a conclusion referring old concept and new concept of skill.

Reference

1. Altmann, J. and Dufrene, U. (2007) ‘The Professional and Business Services Sector: Employment Changes Across Indiana Metros’, Indiana Business Review [Online]．Available at:

2. Ashforth, B. and Humphreys, R. (1993) ‘Emotional Labor in service roles: The influence of identity’, Academy of Management Review, 18, 1: 88-155.

3.Barbalet, J. (2006) ‘Emotion’, in A. Harrington, B.L. Marshall and H.P. Muller (eds), Encyclopedia of Social Theory. New York: Routledge.

4.Boella, M. (1996) Human Resource Management in the Hospitality Industry. London: Stanley Thornes Ltd.

5.Blauner, R. (1964) Alienation and Freedom. Chicago: Chicago University Press

6.Bolton. S., and Boyd, C. (2003) ‘Trolley dolly or skilled emotion manager? Moving on from Hochschild’s managed heart’, Work, Employment and Society, 17(2): 289-308.

7.Bolton, S. C. (2004) ‘Conceptual Confusions: Emotion Work as Skill Work’, in C. Warhurst, E. Keep and I. Grugulis (eds), The Skills That Matter. Basingstoke: Palgrave/Macmillan

8.Bolton, S. C. (2004) Emotion Management in the Workplace. Basingstoke: Macmillan/Palgrave.

9. Brown, P., Green, A. and Lauder, H. (2001) High Skills: Globalisation, Competitiveness and Skill Formation. Oxford: Oxford University Press.

10.Drucker, P.F. (2001) ‘The Manufacturing Paradox’, The Economist [Online]．

Available at: (Accessed: 7 November 2008)

11.Elias, M.J. (1997) Promoting Social and Emotional Learning: Guidelines for Educators. Virginia: ASCD.

12. Evans, G. (2006) Economy Growth Makes Rate Hike ‘A Done Deal’,

Independent [Online]．Available at: (Accessed: 7 November 2008)

13.George, K. D., Joll, C. and Lynk, E.L. (1992) Industrial Organization:
Competition, Growth and Structural Change. London: Routledge.

14.Goffman, E. (1967) Interaction Ritual: Essays in Face-To-Face Behaviour. Chicago: Alding Publishing.

15.Goleman, D. (1998) Working With Emotional Intelligence. London: Bloomsbury Publishing.

16.Grugulis, I., Warhurst, C. and Keep, E. (2004) ‘What’s happening to ‘skill’?’, in C. Warhurst, E. Keep and I. Grugulis (eds), The Skills That Matter. Basingstoke: Palgrave/Macmillan, 1-18.

17.Hagenbaugh, B. (2002) ‘U.S. Manufacturing Jobs Fading Away Fast’, USA TODAY [Online]. Available at: https://www.51lunwen.org/public/2012/0305/1058089502.html (Accessed: 7 November 2008)

18.Heskett, J., Sasser, W. and Schlesinger, L. (1997) The Service Profit Chain. New York: The Free Press.

19 Hochschild, A. (1983) The Managed Heart. Berkeley: University of California Press.

20.Korczynski, M. (2005) ‘Skills in service work: an overview’, Human Resource Management Journal, 15(2):3-14.

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