英语论文网

Abstract

Internationalization and Expansion is one of the most important objects for enterprises to try their best to operate a successful Knowledge Management (KM) system. Lenovo is a representative enterprise that has gained some achievements of its internationalization. Its KM strategy has some advantages but some disadvantages also exit. This report mainly applies KM theories to analyze the Lenovo’s KM strategies and to discuss their advantages and disadvantages. This report aims to formulate a KM strategy for Lenovo to improve the efficiency of its KM.国际化和扩张是企业最重要的对象之一，尽力经营一个成功的知识管理（KM）系统。英语论文范文联想是一个有代表性的企业，已经获得了其国际化的一些成就。它的知识管理战略有一定的优势，但一些弊端也退出。本报告主要适用于KM理论来分析联想的知识管理策略，并讨论他们的优点和缺点。本报告旨在为联想制定知识管理战略，其知识，以提高效率。

Contents

Abstract 1
Introduction 2
1 KM Initiatives 3
1.1 Lenovo Service 4
1.2 The Innovation and Application of Wiki Spirit 5
2. The SWOT Analysis of Lenovo KM Strategy 6
3. New KM Strategy and Implementation 7
4 The Expected Changes of the Future KM Performance 8
Conclusion 9
References 9

Introduction

In the 21th Century the success of an enterprise more and more depend on the quality of knowledge it owned, it is always a challenge for an enterprise to use the knowledge of the enterprise to create competitive advantage and sustainable competitive advantage. As one of the lead enterprises of China’s IT industry, Lenovo Group’s road of internationalization faces lots of domestic and foreign competitors. Lenovo was built in1984 by the scientists who were from Chinese Academy of Sciences with a 200 thousand RMB investment. Today, Lenovo has become a large-scaled group company developing a diversified economy in the information industry. In 2005 Lenovo acquired the personal computing division of IBM for $ 1.25 billion making it a third biggest international PC manufacturer. 在21世纪，越来越多的企业的成功取决于它拥有的知识的质量，它始终是一个挑战，企业运用所学知识，是企业创造竞争优势和可持续的竞争优势。作为中国IT行业的领先企业之一，联想集团的国际化道路面临着许多国内和国外的竞争对手。联想始建，1984年获中国社科院实验室的科学家们用200万元投资。如今，联想集团已经成为一家大型集团公司，在信息产业发展多元化的经济。在2005年，联想收购IBM个人电脑事业部的1.25美元亿美元，使其成为第三个最大的国际PC制造商

There is a high frequency of the employee turnover in IT industry and each person has a lot of knowledge and experience in their positions. If other new staff that have no related knowledge to do these jobs, they must start from scratch, and this will directly affects the enterprise’s performance. Therefore Lenovo emphasizes the importance of KM. In order to maintain the vitality of the enterprise, Lenovo officially started the KM project in the end of 2003, and Shenzhen LKSKM Blue Ling system developed based on IBM was introduced. Since then Lenovo has built a set of effective and practicable flows to encourage all knowledge documents submitted by service engineers and make sure that all questions and problems of consumers can be solved without delay at any time. An incentive system has already been built and it provides spiritual and material encouragement based on scoring and merit. And an organizational mechanism of Lenovo ensures the KM strategy’s implementation. Now the KM of Lenovo has already developed into a relatively mature stage, but there are still some problems of KM which restrain its development.

1 KM Initiatives

1.1 Lenovo Service
In fact, Lenovo service established a knowledge base management system as early as 2003 when the knowledge was