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h excellent relationships between persons. The last factor of EQ is Social Skills, which is the ability to build friendship and trust relationships between persons. It bears similar factor with Empathy but has its own special meanings.

The appearance of EI adds new content in leadership science. We could find many examples that some leaders with high IQ are not very successful in leading the enterprise, but there are still instances that leaders who are not very excellent in IQ achieves great success. The possible answers for these interesting examples lie in the difference of EI (Burns, 1978, Sternberg, 1997). The leaders with higher EI always keep good relationships with his or her employees and stimulate the staffs strive in the some direction and finally achieve great accomplishment.

Whether John Terrill has demonstrated EI?
Before John Terrill comes to the Sales Engineering Division, obviously it has encountered some troubles. As the highest paid and best educated employees in the company of DGL International, the sales engineers are the least productive staffs compared with other departments. The order given to Terrill is simple but not easy: Turn it around. A month later, the John Terrill is successful in investigating the situation and find out the reason for the lower efficiency of Sales Engineering Division.

In my own opinion, John Terrill at least demonstrates high level EI in mainly three aspects. Firstly, he is willing to understand the real feeling and complaints of the engineers in his division, but not analyze the problem only just on his own. His behaviors show us that he masters necessary communication skills in the work and understands the importance of Empathy, that is to say, he could consider the problems from the angle of his underlings. His higher-level ability in the communication skills enables him to understand the core and most critical part of the problems in the sales engineering division, which is that most of time and energy of the engineers are put in writing many technical reports, but not more productive affairs such as R&D, analysis and make contacts with customers.

Secondly, John Terrill shows us great capability of Self Awareness and Self Management/control. He is well acquainted that his position is the manager of Sales Engineering Division and his mission is to turn the bad situation around. However, as a leader, what he needs is convincing and powerful evidences for the low level productivity, but not the complaints and discontent which come from the staffs. It is necessary for him to control his temper and be more patient to find better evidences to persuade top management. Terrill’s method is ingenious because it tells the truth that company’s operation has not been influence negatively due to the missing of technical reports, which proves that much of the time and energy of engineers are put on the wasteful tasks such as writing so many technical reports. Therefore, it is very fit and suitable for them to decrease the quantity of technical reports and change the direction of their time and energy input.

Thirdly, John Terrill makes the employees of Sales Engineering Division sympathetic response to his behavior. As what we read in the material, all the engineers cheered as Terrill walked through the department pushing a cart loaded with the enormous stack of reports,