英语论文网

they know that the showdown has come. The fact indicates that John Terrill makes good use of communication skills to make the engineers can’t help thinking that, oh, that is what I want to complain to the top management, oh, he is really the manager of our division. Apart from this, being frank and candor is also a feature John Terrill shows us, which helps him to acquire employee’s trust. As soon as Terrill understand the key part of the problem, he promises to the engineers, “My job is to stay out of your way so you can do your work, and I will try to keep top management off your backs too”. The announcement is very important because it enables Terrill carries out his work without worrying about that the engineers don’t support him.
 
Conclusion
There are some conclusions stemming from the case of John Terrill and Sales Engineering Division, we sum up them as three points as following.
 
First of all, the EI level of the leader plays an important role in management, but the effect should be built on the basis of learning and knowledge accumulation (Buchanan, & Huczynski,1997) As we find in the case, John Terrill shows high level EI because he is well acquainted with the technology details of the company, and he knows that excessive frequent technical reports are not necessary and wasteful. Therefore, he decides to give the engineers more time to be engaged in more productive activities. In a word, the wisdom reflected in EQ is based on abundant knowledge and work experience; we can’t cultivate high level EQ without long-run learning process. It is uncertain that the persons with high level IQ possess high level EQ, but what we need to emphasize is that board knowledge is requisite for the persons with high EQ.
 
Secondly, EQ embodies many contents from different aspects, but keeping intimate relationships with employees and making active communication with staffs proves to be the most critical factor for any leaders who are crying for career success(Hampton & Summer & Webber, 1987, Daft, 2002). The most enlightening part of the concept of EQ lies in that leaders should be aware of the importance of solidarity, because any enterprise accomplishments can’t be achieved by single person. Further speaking, it is necessary for clever leaders to create working circumstance in which every member treat each other frankly and trust with each other. 
 
And finally, EQ could be cultivated and developed through some measures. Not as the fact that IQ level is decided mainly by genetics, high EQ could be achieve through learning and training(Weisinger, 1998, Saunders &Thornhill, 2003). A good leader should not only cultivate his or her EQ, but also make them to be good examples of the staffs in the aspect of EQ. Employees could be trained through some courses or lecture, but also could be affected in the cooperation with their leaders. In the case, all the engineers could be well aware of the charm reflected by the EQ of John Terrill; it is no doubt that Terrill has given them a good lesson to be good staff in the company and also excellent “person” in the society.

Rerference  参考文献

1.         Ashforth, B.E., & Humphrey. R. H. (1995). Emotion in the workplace A reappraisal. Human Relations, 48, 97-125.
2.         Buchanan, David and Huczynski本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。