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nning, skimming and questioning as I read.

Computer helps me to study in many different ways. It helps me to research online for information, make structured notes, creating charts, graphs and tables and to organise and keep track of my studies. Although I have used computer in the past there was areas that I still had to improve. Last year on the access course I have learned how to work with spread sheets, databases, and create a power point presentation, which helped me to improve my IT skills. [Appendix 6]

哪些因素会影响你的学习——What factors affect your learning?

Having many responsibilities as an adult learner I must balance against the demands of learning. Personally, the factor affecting my learning is English as a second language I do find it hard at the times to express myself in the way that I wish to. It also lower my confidence and self - esteem. Being subject to jokes about my funny accent in the past made me feel nervous when speaking in front of others. However, my confidence in that area improved dramatically since starting the course.

Distractions while studying could be another area that affects my learning. I need a quiet and organised place to study without any interruption. I have learned to minimise distractions while I work by encouraging others to respect my rights to work without interruption. I keep my phone off when I am studying to avoid phone calls that could disturb my learning.

Self - esteem and lack of confidence.Â Before I took an Access Course my self - esteem as well as confidence were very low. I did not believe in my abilities and felt very anxious about going back to education after a long break. Having a positive feedback from the tutors as well as fellow students helped me to build up my self- esteem and become a confident student.

如何在你的生活中成为一个有效的问题解决者？——How do you become an effective problem solver in your life?

Problem solving is one of the key skills in social work practice. Social workers use a problem - solving approach in working with individuals, families, groups and communities. As a social work student, it is very important to me to become an effective problem solver.

In my personal life I have learned confronting rather than avoiding problems. I tend to solve my problems using a simple technique. The first stage is to define the problem. To understand why the problem exist and looking at the root cause of the problem. Secondly I explore the problem by looking at how does the problem affect me or others? The next step is looking for possible solutions and selecting a realistic solution that is most relevant to me. Finally I put my solution into action. It is however important to evaluate the effectiveness of my solution.

如何成为一个更加有效、独立和自信的自我导向学习者——How do you become more effective, independent and confident self- directed learner?

Self-directed learning is ' a process in which individuals take the initiative, with or without the help of others, in diagnosing their learning needs, formulating learning goals, identifying human and material resources for learning, choosing and implementing appropriate learning strategies, and evaluating learning outcomes'(Knowles, 1975:14).

According to Malcolm Knowles (1984) adults learn differently than young