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its supply chain to provide services that are capable of giving its customers solutions to their business problems with speed, convenience and reliability.[3]

公司使命——Mission Statement

The mission of FedEx as stated in its official website is,

'FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx Corporation will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.'[3]

联邦快递投资信息系统和技术——FEDEX INVESTMENTS IN INFORMATION SYSTEM AND TECHNOLOGY

FedEx overnight delivery service revolutionized the logistics industry. Hence, FedEx needed a new technical approach, which is the hub-and-spoke model. [5] FedEx realized the importance of information system and technology in helping them to sort through the vast amounts of deliveries each day. Speed, reliability, and customer service, the three key goals set forth by Fred Smith, combined with the continuing need to reduce operation costs, thus making application of advanced technologies essential.[5]

Figure 1 : Hub-and-spoke model [5]

FedEx is a major user and provider of technological solutions. And for that reason, in 1979, Federal Express launched Customers, Operations and Services Master Online System (COSMOS??), a centralized computer system to keep track of all packages of their exact location and status in real time.[5] In 1985, barcode labeling was introduced for ground transportation, FedEx Ground??.[3] Using COSMOS?? and the barcode system, each parcel is attached with a barcode upon pickup, and scanned up to 20 times en route for international shipments. By 1986, SuperTracker??, a hand-held barcode scanner system was introduced that is capable of capturing detailed package information.[5]

FedEx implemented DADS?? (Digitally Assisted Dispatch System) in 1980, to coordinate its on-call pickups for customers.[5] This system installed small terminals in vehicles for the purpose of transmitting digital information on orders, guiding couriers to pickup locations. In 1984, FedEx launched a PC-based automated shipping system, which is later named FedEx PowerShip??, which is now a component of FedEx Ship Manager.[5] FedEx gave away free PC to its high-volume customers and used telephone lines to link them to COSMOS??. This function allowed customers to place their own shipping orders electronically and also provided the customers with real time tracking and other reporting functions.[5]

In 1994, FedEx launched its website, which contained company information and also services.[3] This official website provided real-time, on-line tracking information provided by the COSMOS?? system.[5] Since then, the system has expanded its services such as providing customers with frequently used delivery addresses, retaining shipper information and access to shipping histo本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。