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view detailed tracking information about all inbound and outbound FedEx shipments to and from the customer without a tracking number.[8] Customers have to register an account on FedEx InSight, then they can start search for packages by the send date, by the company they sent the package to or by the company that sent them a package.

投资是好还是坏——Are The Investments Good Or Bad

Even with the economic downturn that has hit the global environment this year, FedEx still showed no sign of slowing down or reduce investment in information technology. Instead, FedEx estimated that it will further invest USD 1 billion this year for information technology development.[9] They expect to gain benefits from this investment once the economy becomes more stable. This proves that FedEx is confident that money spent on developing its information system will reap benefits based on past experiences of profitable investment. But are all the investments worth to be seen as asset to the company, or are the investments just merely expenditures with no return? We will look at this issue in the following passage.

FedEx investments in technology have seen a great deal of success that made FedEx a leader of information technology in the industry. An example of these successes is the one and only FedEx PowerPad, which uses wireless technology to provide services to its customers, have come a long way from radio, data and customer networks.[10] The success of PowerPad is its ability to automatically map the most suitable communications channel to move data; it may choose to utilize GPRS, Bluetooth or 802.11b.[10] With the use of PowerPad, the pick-up time for couriers has been slashed by approximately 25%. As a result, more efficient pick-up and delivery of packages can be achieved and hence higher profit for FedEx. [10]

Besides, wireless technology has also helped FedEx to provide its customers with highly reliable and fast services. This is because the use of wireless technology in FedEx is far more superior and advanced than other shipping companies.[11] FedEx uses wireless technology to transmit all information in real-time regarding all packages' location, status, temperature, or condition in any step of its shipping process. To access FedEx website or track packages in shipping process, customers could do it through any web-enabled devices, such as cell phones, laptops, personal digital assistants (PDAs), and also two-way pagers.[11] In addition, the services are free to all customers and are very user-friendly. Customers need not navigate through cumbersome registration process or tutorials. The power of wireless technology has enabled FedEx to truly embrace a world without borders, and the investment do not only benefit the company now, but it will also be a cornerstone for future technology advancement and development in FedEx.

From the success of PowerPad, one would think that the investment in information system will only reap profits without any unwanted consequences. However, even in FedEx, there are still investments that had gone awry or cost a lot more than expected, such as the RFID technology. As discussed previously under topic---, RFID was seen as a more superior and technologically advanced compared to barcode scanning. However, according to FedEx Asia Pacific CIO, Linda Brigance, announced that the research and development team of FedEx testing on R本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。