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论文作者:留学生论文论文属性:案例分析 Case Study登出时间:2011-01-05编辑:anterran点击率:7205
论文字数:1421论文编号:org201101051449111671语种:英语 English地区:英国价格:免费论文
关键词:Translation Quality ManagementTQMtranslation quality management systemlocalization organization
ClientSide News Magazine
代写留学生论文What does a translation quality management system model look like? Translation Quality Management(TQM) model is a guide to building a translation quality management system in a localization organization. The
TQM model consists of 3 components: Standard set, ProcessSet and Repository. It is the interaction among thesecomponents that helps the organization improves itstranslation quality management system. The TQM modelis the basic framework. The organization can constructand enhance a translation quality management systemgradually based on this framework.
TQM is the quality management practice which utilizesPDCA (Plan-Do-Check-Action)principle. Meanwhile, TQMprovides some organizationswith the methods to set upthe translation quality managementsystem.
Intel Globalization & Localization(GLS) China teamis a new service providerfor internal localization &globalization requirements.
It manages multi-languagelocalization by outsourcing.GLS China adopts the TQMmodel to enhance its translationquality managementsystem since it was established.This article is a summaryof its practice in managinglocalization quality.
1. Overview
Localization is an importantrequirement in manyinternationalcorporations.It is utilized in many kinds ofservices,such as translation,
QA, DTP, testing, and projectmanagement. The localization
organization needsprovide localization solution for multiple languages. Mostcorporations centralize the localization service by usingoutsourcing.
Localization organizations might meet some commonchallenges with translation quality management in today’scomplicated outsourcing environment such as:
1. Project manager has little knowledge on non-nativelanguages.
2. Project Manager knows little about localizationsuppliers
3. Project manager may encounter a bottleneck becauseof cultural differences in communication.
It is important to build a translation quality management
system to manage multiple-language localization.
Only with effective quality
management, can the localization
project manager be
confident of the quality delivered.
2. TQM Model Architecture
The purpose of the TQM
Model is to keep the translation
quality on the track of
continuous improvement. It
is a basic structure of translation
quality management
system. Localization specialists
can use mature existed
knowledge or technology to
enrich the quality management
system. Take ISO9001
as an example, it is nowadays
utilized in many organizations
to manage quality. Some important
principles are quite
useful to manage translation
quality. Meanwhile the
localization organization can
improve the quality system
through self-development.
Page 19 Page 19
industry focus
Translation Quality Management Model for Multilanguage
Localization in Outsourcing Environment
by Kelvin Zhang
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