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g, measuring, report making and analysing. By highlighting these, author could have emphasised more on the requirement of structured model to maintain the uniformity among LSPs to yield the benefits of performance management that might have added more weight in to this study.
The study reveals that having a broad supply chain scope, which is sharing performance related activities among the partners (Suppliers, LSPs and customers) that has the best capabilities of improving efficiency in supply chains.
Author identified obstacles such as lack of understanding and knowledge; poor capabilities for incorporating performance metric norms and lack of IT solutions for performance report creation, which are preventing to incorporate performance management in supply chain.
The findings are steadily answered the established three research questions that have the proper flow and it supports each other too.
Conclusion, Contributions, Limitations & Future Research Chapter

The author has successfully achieved the research aim through literature and empirical data that is to explore the performance management process and the obstacles for performance management in supply chains from LSPs’ perspective.
However, establishing RQ2 that is to find out what scope of the supply chain do LSPs handle the performance management process, which seems bit irrelevant to the research aim. Hence, author could have omitted this and pay more attention on other two questions.
In terms of research implication, study mainly contributes to performance management theory from two aspects that are by bringing exploratory knowledge of performance management into supply chain process and its difficulty of usage from the perspective of LSPs.
Author acknowledged that due to exploratory nature of this study, prevented the possibility of generalising the findings outside the sample and whatever findings are revealed in the study that certainly can be applied in above three organisations. However, if author conducted a pilot survey prior to case study in Swedish LSPs to check the familiarisation on performance management process in supply chain, this could have generalised at least within Sweden.
Author recommended further research on performance management in supply chain from customer perspective. However, further it can be extended to the perspective of other business micro environment such as supplier, employee, competitors, shareholders and media)
References Chapter

Harvard reference system is used throughout this research.
Consistency of the research is presented especially in citations.
Author captured most of the references from reliable source like Journal Articles, which correctly presented in bibliography section.
Using plenty of author’s previous studies in to this research creating biased situation.
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