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the business. It is a learning organization promoting the interactivity within the organization having a bottom-up approach to identify compatible market and business opportunities encouraging procedures and policies tested on frequent basis and aligning them according to the changing developments in the market and the expectations of the customer.

Employee motivation serves as an important factor in the organization in order to implement lots of new ideas innovatively and make them one of the top banks in the market. They strive to achieve the excellence in the products and services they render to the clients and are customer centric focusing on the employees at its best.

Problem Analysis:问题分析：

In the people management, communication skills plays a vital role where information is exchanged between employees and management. Communication skill is the process in which the information is expressed in such a way that both sender and receiver understand what needs to be communicated. Non-verbal communication deals with communication without oral or written language and it includes signs, symbols, smile or a wave. Barriers in the communication such as semantic barriers, organizational barriers, and psychological barriers should be avoided since these barriers can lead the employees to get distracted from the work they do and make them less productive. Any employee should have a free source of communication with their superiors and sub-ordinates in order to achieve the objective and the target which is set by the organization. In Boubyan bank, the interactivity process takes as bottom-up approach where members of the team are invited to actively participate in every step of the process of management.

Physical Barriers to non-verbal communication:

There are few physical barriers which can be in non-verbal communication process. They are as follows:

Encroaching
Not responding
Negative non-verbal communication
Recommended Solution and Improvements:推荐的解决方案和改进

The bottom-up approach used in the Boubyan bank is an effective approach among employees since the communication can be well executed through managers to their subordinates. The decision about an action to be taken involves the whole team and the managers can communicate the goals and objectives through proper planning. This kind of approach helps the employees think creatively to reach the milestones set by the managers. The feeling of involvement in the project development is enhanced with this approach which results in the increased motivation among employees to finish the projects successfully. The budgets, results and schedules are very transparent and each individual member of the team get opportunity to give their own ideas for the successful solutions of the project. Non-verbal communication is the primary way to communicate emotions through facial expressions, gestures and postures.

Listening:

The main attribute of effective communication is the listening process requiring energy and concentration. A psychological connection with the speaker is necessary to get involved. People should try to see things from the other person’s perspective. In a non-verbal communication, full attention should be given to the speaker. A good communication involves a good communicator having clarity, integrity, adequacy and timing of the communicatio