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to my
questions and concerns
□ □ □ □ □
The medical professionals understood my
questions and concerns □ □ □ □ □
The medical professionals explained the
situation to me in detail
□ □ □ □ □
I understood when the medical
professionals answered my questions and
concerns
□ □ □ □ □
I had confidence in them □ □ □ □ □
46
Inpatient services – overnight or longer stays
23. Have you or a family member used inpatient services before?
□ Yes □ No
24. If yes, to what extent would you agree with the following statements based on your last
experience?
Strongly
disagree Disagree
Neither
agree
nor
disagree
Agree Strongly
agree
The instructions for preparing for a stay in
hospital were easy to understand □ □ □ □ □
The waiting time between needing
care/treatment to actually receiving
care/treatment in hospital was acceptable
□ □ □ □ □
The medical professionals were
approachable □ □ □ □ □
The medical professionals listened to my
questions and concerns
□ □ □ □ □
The medical professionals understood my
questions and concerns □ □ □ □ □
The medical professionals explained my
condition to me in detail
□ □ □ □ □
I understood when the medical
professionals answered my questions and
concerns
□ □ □ □ □
I had confidence in them □ □ □ □ □
Mental health services
25. Have you or a family member used Mental Health Services before?
□ Yes □ No
26. If yes, to what extent would you agree with the following statements based on your last
experience? If you need an interpreter, please answer these questions as if your interpreter was
present.
Strongly
disagree Disagree
Neither
agree
nor
disagree
Agree Strongly
agree
The process of seeking help for my
problem was easy □ □ □ □ □
The time I had to wait between needing to
see a mental health specialist to actually
seeing one was acceptable
□ □ □ □ □
The mental health professionals were
approachable □ □ □ □ □
The mental health professionals listened to
my problems and concerns
□ □ □ □ □
The mental health professionals
understood my problems and concerns □ □ □ □ □
The mental health professionals explained
my condition to me in detail
□ □ □ □ □
I understood the mental health
professionals’ answers to my questions
and concerns
□ □ □ □ □
I had confidence in them □ □ □ □ □
47
Screening services for women
27. Do you use the screening services that are available to you e.g. cervical smear test, breast
screening?
□ Yes □ No
28. If yes, to what extent would you agree with the following statements based on your last
experience?
Strongly
disagree Disagree
Neither
agree
nor
disagree
Agree Strongly
agree
It was easy to make an appointment □ □ □ □ □
The time I had to wait between making the
appointment to actually being seen was
acceptable
□ □ □ □ □
The time I had to wait between having the
test and receiving the result was
acceptable
□ □ □ □ □
The medical professionals were
approachable □ □ □ □ □
The medical professionals listened to my
questions and concerns
□ □ □ □ □
The medical professionals understood my
questions and concerns □ □ □ □ □
The medical professionals explained the
procedure to me in detail
□ □ □ □ □
I understood the medical professionals’
answers and explanations
□ □ □ □ □
I ha