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论文作者:www.51lunwen.org论文属性:本科毕业论文 Thesis登出时间:2014-07-10编辑:felicia点击率:13656
论文字数:7008论文编号:org201407101221586427语种:英语 English地区:中国价格:免费论文
关键词:global managerSun Microsystemsunexpected tripcustomer implementation teamescalating customer situation
摘要:杰姆斯是企业管理人员的代表,几个小时的时间,他需要会见遍布印度、法国,阿拉伯联合酋长国(UAE),和美国等45个客户。杰姆斯开始这次旅行的时候认为他会找到一个快速解决客户问题的解决办法,不幸的是,这种情况从来没有发生。本文以杰姆斯为例,探索企业管理的应对方法。
[9] I prefer the stability of using the same office space on a routine basis, rather than choosing where I work each day to suit my work needs.
[10] I often travel to customer, partner, vendor, or other non-Sun locations as part of my work.
[11] My work has discrete time lines and milestones that can be quantified, measured, and monitored.
[12] I always make sure my manager, coworkers, and/or customers know how to quickly find or reach me, no matter where I am working.
[13] Information sharing and knowledge exchange occur informally, through direct person-to-person contacts on the job.
[14] Much of my dealings with coworkers and customers involve communicating electronically using phone, e-mail, or other online technologies.
[15] Most of the in-person interaction I have with others at work is impromptu, informal, and spontaneous.
Source: Company.
Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) 409-003
Exhibit 4 Surveys of Satisfaction with Open Work for Greg James’s Team
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