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iders and Systems (HCAHPS) scores will translate into higher Centers for Medicare & Medicaid (CMS) reimbursement rates. In addition, engaged employees are more likely to stay with the organization.

 

1 Leverage the interview process to hire better quality employees.Finding and hiring qualified candidates is important to HR for two reasons. First, health care professionals expect to work with peers who are competent. If this does not occur, employee engagement decreases. On the other hand, when teams of highly competent people are brought together, employee engagement tends to grow. Second, the competition for talent is expected to get tougher as health care reform generates demand for more services.

 

2 Provide employees with clear goals, then track and communicate their progress.Cascading organizational goals down to the employee level can create greater clarity around individual responsibilities. However, once employees understand their goals, their progress must be evaluated and consistently communicated to them. Unfortunately, in a 24/7-work environment such as health care, the performance management process can fall by the wayside. Therefore, organizations that embrace a structured performance management process usually find that it increases engagement among both managers and employees. In addition to structuring the process, automating the process can be very beneficial. About two years ago, RWJ University Hospital Hamilton implemented performance management software. Because performance management is now easy to complete, directors, managers, and employees are all more engaged. Rosemarie Frank comments, “The manager sends the evaluation to the employee and may ask the employee to complete a self-assessment. Then they review the evaluation with the director. This approach has increased employee engagement within each department.”

 

3 Promote communication between management and employees.Although the health care environment does not lend itself to regular communication between managers and employees, encouraging a dialogue can significantly improve employee engagement. One approach used by many organizations is to implement employee engagement surveys. Polling employees about workplace satisfaction and then reacting to the results is a great way to enhance engagement. The HR department at Robert Wood Johnson University Hospital Hamilton, for example, responded to employee engagement survey results by developing a dozen targeted training courses in areas such as Zrector and manager communication skills. Another way to enhance communication is to respond publicly to employee concerns and to tie the discussion to the organization’s strategic goals. When senior management takes time to share information and respond to employees, it shows that workforce input is valued.

 

4 Provide educational opportunities to employees.沪ICP备10026080号-1

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