ypes in the response format: open, dichotomous, multiple-choice single response, multiple choice multiple response and scaled. Each method has its own characteristic in getting the useful information. In my research, I used two types to design the questionnaire in order to have a good result.
Overall, a good questionnaire is one that has exactly the right number of questions, in the right form and at the right level, to generate the required information to meet the terms of objectives of the research project.
Good questions should to be designed, there must be a close link between theories and practical questioning formed (Gill & Johnson, 1997).
Hence, in this research, the first questionnaire drafted was made based on the theories. They were approached to connect that the five HRM practices chosen from past research were representative of most sectors’ HRM practices. The final questionnaire was ready to be administered to the target respondents. The changes made included the style of questioning, the HRM dimensions to be tested and the questions to be asked.
3.5.2 Interview
Part source of data collection for this study was obtained through interviews. The interviewing technique was utilized to collect the qualitative data: the informal conversational interview. The participants were allowed to express their own experiences, unique situation, and feelings in an open and conversational dialogue. At times the researcher would probe further to gain insight and greater understanding. The interview process was not a formal structure. Frequently there was no sequence to the questioning due to the particular situation and individuals. Often questions emerged based on what the participant discussed rather than being part of the interview guide. The focus of the research was continually narrowed and sharpened as data was collected. The participants were generally responsive, candid, and eager to discuss their views. A great deal of information was gained through informal conversation with the participants.
Genzuk states that “typical research employs three kinds of data collection: interviews, observation, and documents (which) in turn produces three kinds of data: quotations, descriptions, and excerpts from documents” (p.1). The interviews became the major source of data collection, however some observations and document data procurement also took place. Through observation the researcher is able to acquire more of an insider’s view of what is happening. In other words, the researcher has the opportunity to feel what it is like to be part of the group and experience the community as an insider. Genzuk further points out that this role is tricky for the researcher, because while experiencing a situation as an insider, the situation is described for outsiders. Although the opportunity to observe and view Chinese and the OIS managers first hand was limited, there were situations and occasions that this researcher was able to observe people’s behavior in their natural business and everyday settings.
Site documents were useful and provided additional insight and information to the study. In this particular study, various documents validated interviewee responses, and provided insight from groups that would otherwise not have been accessible. Annual reports, web sites, and newspaper articles were the typical of documents that enriched the quality of data collection.
3.6 Data Analysis Methods
The results questionnaire
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