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eir business unlike those who adopt a more holistic approach and work towards increasing employee happiness. These smart employers will ensure their company's growth.

Some pointers to increase employee happiness:

The management should identify the factors that motivate employees to come for work and help them in achieving their goals

They should be empowered to do the work they are hired for. Constant monitoring and micromanaging can be stifling and hamper performance. They need to be given some autonomy and treated with respect.

Employees need to be kept informed and their involvement in the decision-making should be encouraged.

The management has to clearly communicate its expectations to the employees regarding the quality of work, honesty, performance standards and work ethics. Those who are above par must be given due recognition.

The best talent should be hired and after providing them the initial guidance, they should be allowed to work on their own.

These measures can ensure employee happiness, which will be obvious from the way they handle customers. Amiable relationship with clients/customers results in happy customers who give positive publicity to the company.

This is a continuous and mutual process because employee attitude and behaviour results in satisfied customers and when they are happy employees are inspired to work better and improve the quality of service.

The first priority of any organisation should be to make employees happy and customer satisfaction will naturally follow.

RESEARCH OBJECTIVES

OBJECTIVE:

The main objective of this dissertation is to study the level of employee satisfaction in the Orient Craft (A Garment Export organization, based in Gurgaon).

Therefore the main objectives of this research study are:-

To assess and evaluate the level of satisfaction (high or low) of the employees of Orient Craft

To know the factors/reasons from the employees of Orient Craft which are necessary for increasing their satisfaction level

LIMITATIONS AND SCOPE

It was very difficult to catch most of the employees at a time when they were needed.

All the employees could not be contacted for the survey

Issue of biasness can not be denied

RESEARCH METHODOLOGY

Small Introduction: “Research methodology is a way to systematically solve the research problem. When we talk about research methodology we not only talk of the research methods but also consider the logic behind the method we used in the context of our research study and explain why we are using a particular method or technique and why we are not using others so that research results are capable of being evaluated either by the researcher himself or by others”.

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