operations and develop businesses, employers need to manage their employees effectively. So, the questions such as “what is managing people?”, “why is it important?” and “how to do it?” etc. are given and need the answers. To deal with these questions, this paper will examine and analyze human resource management and its indispensable role to an operations management.
KEY ISSUES 关键问题
Operations Management and the Importance of Managing People
According to Council of
Supply Chain Management Professionals (CSCMP) and Nada Sanders (2013), every organization use variety of business functions to manage each facet of the business. In an organization, there are four main core functions including marketing, operations, finance and MIS as shown as the below organizational chart.
Organizational Chart (CSCMP and Nada Sanders 2013)
Operations has responsibility for controlling the creation process of products and services whereas the other three main key functions such as marketing, finance and MIS are responsible for managing sales (by connecting with customers), money (capital, assets, profit) and information respectively. In specific terms, operations management is related to the responsibilities, activities and tasks in controlling production progress (outputs are transformed from inputs, stated by Bayraktar et al 2007) and goods’ delivery services. Operations managers are responsible for supervising, processing, managing and maintaining the smooth running of any business.
In operations function, workforce is one of the core factors. Workers are often considered to be the “greatest asset” of one firm (Hassin, 2009). There are a lot of explanations for the importance of managing people in an organization. The most critical element that can show companies ability or let the other competitors recognize whether their businesses run efficiently or not, succeed and develop or not is their human resource with their creativity and enthusiasm in work. All the important elements to operations such as raw materials, facilities, equipments and technologies can be purchased, learnt and copied except people. In the same vein, people can make and create material wealth but conversely, material wealth does not make people. Without presence of people and their activities, operations process does not progress because all the production line and services run under the observation, implementation and control of human resource. Clearly, human resource management plays one of the most crucial roles to the existence, survival and development of every organization.
Issues in Managing People
The worst disaster severely impacting on business of an organization is the crisis in human resource. It is really difficult to solve the people crisis and serious outcomes, which are caused by human resource crisis, may lead to another crisis in capital. Small companies have to confront with the crises in both capital and human resource. However, in a situation with a heavy work-load, the number of employees is not enough or do not meet the demand, a question that is about which solution can help the company survive and develop is given. The most appropriate answer for that question is an efficient workforce that has potential to develop (Ehin, 2013).
One of many problems derives from leaders’ mistakes in human resource management is employee dissatisfac
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