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orting evidence and we might consider that is provided by what they said under setting. However, the target suggested of developing a “positive attitude” cannot be seen as leading to or implying a decision on the use of strategic IT in its resolution. One might consider it from the other end by focusing on what companies do to provide for the blind; in that sense they are deploying IT and then you might also include your idea. But as it stands it is NOT acceptable
Example 1
The presenting problem is set in my company Hong Kong Automation where we offer POS systems, services and support to the retail industry with a client base of around 75 companies at present. For some time now the company have been expanding and part of this has been to operate through service agents who use our help desk system and it is therefore strategically important that these IT systems are able to fully support and monitor these agents, however, it is suspected that this has generated customer difficulties, complaints as well as in one or two cases being very costly to resolve.
In view of this, HKA management would like a review of service agent provision and based on discussion with the ABC service managers it is agree that the presenting problem be defined as management concerns over the trustworthiness, competence and regulation of service agents for our POS products
Tutor Review - setting is ABC in Hong Kong, topic area is POS and its support and the problem is about management concerns over monitoring agents and it is strategic business IT because it operates through an ABC host help desk system (if you like you can say the help desk system was a strategic company choice).
Q2a/b Causes and Outcomes
Briefly discuss problem causes and hence suggest a possible outcome that, when used by appropriate situation actors may bring about change that effectively resolves or partially resolves the problem
Speculation or Hypothesising
This section allows students to discuss the evidence for the problem situation (how do they know they have a problem) and hence discuss probable causes. It is usual to fix on a probable cause and then that is used to form a kind of loose hypotheses about must be done to resolve it. However, students often find this daunting because more often than not they are fixated on a solution long before they have seriously explored the problem and going backwards from that to a more detailed exploration is a source of severe frustration so answers are often very inadequate because they thoughtless.
MSc project Outcome
Every MSc project has a single outcome. On this course we expect the outcome to be some kind of document. Students are often confused here and will want to talk about their results or their conclusions but rarely have any real understanding of any of these terms and use them because they sounds right. It is therefore important that they become aware that the end of a project has four elements and hence understand the place of what we call the outcome. Briefly, the four elements are written in the following order: results, outcome, evaluation and conclusions though here for convenience I present the outcome last.
Results – taken to mean the primary data as collected has been processed and those results are presented as tables, charts, statistics, and so on. It is important that this is seen as a preliminary step to getting the project outcome and in general this step is easy and routine with