酒店的管理弊端及其对策Management Abuses and Measures in Qiqushan Hotel [3]
论文作者:佚名论文属性:短文 essay登出时间:2009-04-12编辑:刘宝玲点击率:20090
论文字数:26000论文编号:org200904121500137569语种:中文 Chinese地区:中国价格:免费论文
关键词:Qiqushan hotelhotel managementabusemeasures七曲山大酒店酒店管理弊端措施
the hotel is imperfect as the consequence of the improper management of travel agencies. There may be close relationship and under-table transactions between them, sometimes, travel agencies and tourist guide can get inappropriate benefits from the hotel directly. It has been impairing the management standard of hotel.
The problems of human resources department also arise, the hotel managers aren’t aware of the importance of human resources management. With the increasing of the tourist, the hotel casually employs staffs who have no qualification or less experience to meet the hotel’s requirements. This surely couldn’t provide satisfactory service to customers. At the beginning, there are no clear rules and standard to employ all kinds of managers and staffs who are suit for relative positions. Then, it lacks the chances to learn from other hotels. In particular, managers in the Qiqushan Hotel have little experience on cross-cultural human resource management and no exposure to globalization. As a result, hotel will fail to compete with other hotels. Last but not least, the employees lack the spirit of teamwork. Some staffs have low academic degree and they are not qualified for this job. They can be the staff just because of its relationship with the manager. Hence, it is difficult to form the culture and spirit of the hotel.
B. The Subjective Problem in Qiqushan Hotel
Firstly, they are lacking management consciousness. For one thing, hotel managers don’t pay more attention to advanced hotel management at home and abroad because of the influence of Chinese traditional concepts. Compared with other hotels which focus on advanced hotel management, the Qiqushan hotel lacks competitive edge in the marketplace. It causes a lot of customer loss. And for another, staff lack awareness to run hotel properly. The staffs neither do their job well, nor put forward constructive suggestion.
Secondly, all staffs are keeping long working hours in the Qiqushan hotel. According to a survey, more than 80% of the employees have been engaged in the same job for a long time, which makes staff suffer from physical and mental exhaustion, especially the employees who work in the tourism. According to an investigation, an employee who was ready to leave the hotel talked about the reason why. That is mainly because he felt very exhausted both physically and mentally, he quoted the words of a famous person: our work is just like a game. In this game, we drain the water from one barrel to another and repeat to do this day after day with no stimulus, so when we were going to work, we were totally paralyzed, when the staff were asked what their plans were in the future, they didn’t have clear goals, but only to say that they want to go home and would be back and have a rest.
Thirdly, the staffs have little opportunities to promote. They get the low pay from the hotel. A lot of employees who have been working in the hotel for a long time have to change their jobs because of low salary and worse management in the hotel. If they find a better offer they will leave undoubtedly. To some extent, the salary is not the main factor to consider, but it is an important way to evaluate the value of the employee. What stimulates them most is the suitable environment where they can get improved and promoted. In this case, the staff’s consideration is mature.
Fourthly, Staffs are moving continuously. For one thing, most staff doesn’t think that they could get rewards
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