酒店的管理弊端及其对策Management Abuses and Measures in Qiqushan Hotel [5]
论文作者:佚名论文属性:短文 essay登出时间:2009-04-12编辑:刘宝玲点击率:20091
论文字数:26000论文编号:org200904121500137569语种:中文 Chinese地区:中国价格:免费论文
关键词:Qiqushan hotelhotel managementabusemeasures七曲山大酒店酒店管理弊端措施
, and dutiful to develop respectful and friendly attitude towards guests; Secondly, as for the quality of services, the hotel should try its best to reduce and eliminate the unsatisfactory which is caused by the staff’s own constitutions and the worse technical abilities, Thirdly, every employee should begin with details, and need to further enhance the personal temperament, Fourthly, the staff should skillfully master the service procedures, which will make the customer truly feel the atmosphere of hotel and the standardized management model; Fifthly, after finishing their work, the staff should usually make their work in accordance with the standard and establish their sense of responsibility, Sixthly, the staff should have team spirit; Seventhly, the staff should offer normative and high-quality services to the guests .it will affect the hotel’s social reputation and the customers’ compliment on the hotel. Eighthly, in the process of housing management, the hotel should conscientiously implement the reward and punishment system, and regularly inspect the staff from the ideological perspective and operational perspective. It is critical in all positions that the work should match the staffs’ talents and the management should pay attention to select the talent to form a core team.
Thirdly, the manager should perfect room department equipment and materials effectively. House keeping equipment and supplies are basic material for the management of hotel. Therefore, the lobby and guest room department should specifically establish the system to manage equipment and supply and stipulate the duties of all levels of operators. As for the normal course for managing and offering services, the attendants and managers should pay attention to the use of equipment and the cooperation with engineering department harmoniously. The administrators should regularly report the situation of facilities. The items and tools in rooms for customers to use should be sufficient to meet the customers’ need. The hotel should not only guarantee the quality of services, but also extend the lifetime of facilities. At the same time, the hotel should establish goods delivery and consumption records which are basis for reward and punishment for related staff.
Fourthly, the administrator should know how to improve the accommodation rate of guest in hotel. Although the guest room is a tangible commodity and has the attribution of commodity, it is different from the other commodities because the other commodities can’t be sold timely. They can be stored in the warehouse and won’t suffer a big loss. If the rooms can’t be sold in a day, the fixed costs will suffer loss, so it is a kind of special commodity. As operators, their most important responsibility is to sell room as much as possible. If the hotels want to be invincible, they should adopt some flexible policies. The lobby and guest department should raise their awareness of service, at the same time, use all their strengths to avoid the weakness and cultivate their loyal for customers. Furthermore, the hotel must keep awareness to challenge their opponents in dynamic business area and adopt flexible and varied pricing strategies and work hard to fulfill the programs and task.
B. The Food and Beverage Department in Hotel
With the development of economic construction and the needs of society, the catering industry has rapidly developed. Simultaneously, the market has changed from a seller’s market to a buye
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