酒店的管理弊端及其对策Management Abuses and Measures in Qiqushan Hotel [4]
论文作者:佚名论文属性:短文 essay登出时间:2009-04-12编辑:刘宝玲点击率:20094
论文字数:26000论文编号:org200904121500137569语种:中文 Chinese地区:中国价格:免费论文
关键词:Qiqushan hotelhotel managementabusemeasures七曲山大酒店酒店管理弊端措施
for what they have done. It’s hard to realize their ideal and dream. So they transfer to another better hotel. For another, having working for a long time, they found the salary is not equal to their jobs, so they change their jobs. Hence, it has become a bad cycle in human resources management. It results in imperfect working mechanism.
III. Measures to Improve Hotel Management
A. Rooms Department
The income of a hotel comes mainly from three sources: room income, catering income, and assorted services income. The guest room is the most important source of hotel profit. As per the profit analysis, its variable costs are lower than those of food and merchandise. In the process of management, the housing management determines the increase of the room occupancy rate; the housing management mainly includes the following aspects:
Firstly, the management organizes the guest room management scientifically; the lobby department is in charge of the sale of room, while the room department is in charge of the room services during the staying period of guest in the hotel. The room department should spend most of their time on their task, and there are a lot of opportunities and much time for them to enjoy and get in touch with the room service. Therefore, the hotel should pay more attention to maintain enough headcount and monitor consumptions of equipment, and at the same time to think over a way to organize the service work scientifically and rationally. That’s to say, the hotel should guarantee the quality of services and meet the customer’s need in order to increase the room occupancy rate as well as the hotel revenue.
The inspection of room service is a key point to ensure the quality of service. There are several aspects to pay attention to: the hotel should strengthen the organization and leadership of each team and implement a strict checking mechanism. Top management doesn’t exist in an isolated hotel. The hotel should strengthen the communication between departments to form a unified management and ensure that the information is disseminated timely and effectively. The hotel should gradually improve the quality of the services, so it could collect every guest’s feedback timely, handle guest’s complaints and strengthen the connection between the hotel and guests for making the reception services better.
Secondly, the manager should pay attention to the quality of staff continuously. The quality of service directly affect the management and service level of hotel, therefore, to improve the quality of the staffs and to enhance the staffs resources is one of the keys to ensure the operations in housing work and the quality of service smoothly. To begin with, the hotel should continuously educate the staff to love their work and to cultivate their professional interests, which will arouse the initiative and enthusiasm in the work. In addition, the hotel should educate the staff to set up a strict organizational concept and consciously abide by the regulation in hotel. Meanwhile, the hotel should continue to improve the quality of staff, because this is a basic condition to improve the hotel efficiency and the quality of services. On one hand, the staffs’ living culture should be taken care of to improve the culture standard of the staffs. On the other hand, the employees’ professional skill should also be taken care of, therefore, the requirements as follows: Firstly, the staff should be enthusiastic, initiative, patient, meticulous
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