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hich is a cultural phenomenon that should be paid enough attention by the MNCs, especially by those multinational hotel groups who are seeking greater market in China.

During the process of management of multinational hotel groups in China, they are facing such a question: how to deal with cultural conflicts and how to reduce misunderstanding caused by cultural conflicts among employees with different cultural backgrounds? There seems to be two approaches to such problem when two different cultures come into contact: cultural exchange and culture hybrid. For multinational hotel groups,what they need to learn to deal with the crises of management caused by culturalconflicts is to progressively strengthen cultural exchange with local people, effectively implement the concept and practice of cross-cultural management and fully adapt to the local environment, which is the guarantee to achieve their strategic objectives in business.

1.2 Objectives of the Research

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