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Moreover the review of all the job duties and also re-classification of some of the positions could not be done. Re-classification of certain positions and also providing more equitable pay structure would have motivated employees and helped them to see ahead, a better path to work on with that organization. This would help in retention of employees. Due to the failure in filling up of questionnaires all this could not be done for the employees. Dissatisfaction among employees would ultimately cause problems to the line and staff personnel, when the employees would gradually start complaining about their wages and salaries or position in the organization. These questionnaires if filled and returned properly could have been of great help to the line personnel to satisfy the employees. Thus, the line personnel may suffer a lot as a result of not filling out the questionnaires and the necessary changes that Raman wanted to bring out simply failed.

Answer 2.

To make his communication more effective Raman could have made use of grapevine. In a grapevine accurate messages are passed among employees with amazing speed. Raman could have feed the right information at the right place and thus gain very quick communication among the employees. Also, an employee is satisfied with an idea of his sub-ordinate he can better influence other employees about that idea, rather than the manager making regular announcements about that idea formally to all the employees.

So, Raman should not have announced to everyone formally, but influence an employee who is mostly liked by all the others. The most liked employee then influence the others in a better way.

To influence such an employee who is liked by all other employees, Raman should have communicated to him directly or indirectly about the purposes and benefits of filling up of the questionnaires. In this way Raman could have taken advantage of lateral communication that is among the employees. Raman could also be diplomatic by handing over the responsibility of collection of forms to the most liked employee so that he would definitely influence his fellow employees, so that he could impress his manager Raman. In this activity Raman would benefit by getting almost all the questionnaires filled up on time and help the line personnel to go ahead with their job of studying the wage and salary structure. Then they could do their further required job of re-classifying some of the positions and to provide in some cases a more equitable pay structure thus satisfying the employees.