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If Tuchman is critical of his Mexico City staff, it's mutual. They universally dislike him. Here's a few anonymous comments made about their boss: "he thinks if he yells and screams, that things will improve. We don't see it that way." "I've been working here for four years. Before he came here, this was a good place to work. Not anymore. I'm constantly in fear of being chewed out. I feel stress all the time, even at home. My husband has started commenting on it a lot."

Tuchman was brought in specifically to tighten up the Mexico City operation. High on his list of goals is improving American's on-time record in Mexico City, increasing productivity, and improving customer service. When Tuchman was asked if he thought he had any problems with his staff, he replied, "yep. We just can't seem to communicate."

Questions:

Does Jim Tuchman have a communication problem? Explain.

What suggestions, if any, would you make to Jim to help him improve his managerial effectiveness?

Answer 1.

Yes, Jim Tuchman has a communication problem. It is obvious from the fact that his employees are unhappy and dissatisfied with him. They have shown their dissatisfaction, through their comments like not a good place to work anymore, stress, Jim only screams and yells, fear of being chewed, etc.

Moreover, Jim Tuchman was transferred to Mexico City to improve customer service and increase productivity, but he himself agrees to the fact that he and his employees are not able to communicate properly. His employees dislike him and therefore they have parted such comments. They feel Tuchman is being insensitive to their needs, etc. on the other hand, Tuchman is also critical of them but because they are not communicating properly. Both the parties, i.e. Tuchman and his staff are not doing well with each other. He thinks his employees don't listen to him and are not ready to change as he suggests. On the other hand, the employees think he does not listen to them and only keeps yelling. But actually he is not yelling but trying to convey his ideas without proper communication. Thus it can be clearly seen that there lies a communication in this situation. This problem will only keep Tuchman away from achieving his goals.

Answer 2.

For the improvement of managerial effectiveness, the first and foremost thing required by Jim Tuchman is communication. He has to understand that achieving his goals of improving American's on-time record in Mexico City, increasing productivity and improving customer service can be done only with the co-operation of his native employees. He should try to be good to the employees so that they don't dislike him.

Moreover, since he had been transferred only three months ago. He had to have a bit of patience to get adjusted to Mexican style of work. Even in this step i.e. to get adjusted to Mexican style of work, his employees could help him in a better ay, as they were from the native country, so could help him to do the necessary changes accordingly.

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