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uld communicate verbally, all his ideas to the employees. There is lack in downward communication which should be rectified, so that Tuchman can know the likes and dislikes of the employees. This would in turn result in good upward communication, i.e. the employees would start communicating properly and then their misunderstandings could be cleared out and the required objectives could be achieved.

Case Study 2

6.2 Communication - Line and Staff.

Good communication between line and staff personnel is important in all organizations, and it can be said that effective communication plays a significant role in determining the overall success of the organization.

However, when the communication process between line and staff is less effective, problems can develop as seen in the following illustrations:

Raman who manages the personal department of an industrial plant of about 500 employees, recently distributed to all employees a detailed questionnaire that required the employees to fill in information pertaining to their job title, number of years with the organization, salary drawn and description of their job responsibilities. The form stated by the purpose of the questionnaire would be two provide management with an update material concerning job classification. It was also indicated that all employees should return the firms on or before the coming Friday, which gave the employees five days to fill the needed information. Raman announced to each department that he would visit the plant on Friday morning and collect the forms that have not yet been returned to the personnel department. The updating of the job classifications was requested by the plant manager. The reason was to review all the job duties with the possibility of re-classifying some of the positions and to provide in some cases a more equitable pay structure.

At the end of the week, before Raman's visit of the plant, less than 20 percent of the questionnaires had been returned to the personnel department. After visiting the plant, Raman had collected only an additional 15 forms. As the response was poor, Raman contacted plant manager and other management officials and sought their co-operation. Obviously, an accurate study of the wage and salary structure could not be done because of the lack of necessary data. There appears to be a problem between line and staff, more specifically the passing of information from one to the other.

QUESTIONS:

How will the line personnel suffer as a result of not filling out the questionnaires?

How could Raman have made his communication more effective?

Answer 1.

In this case there is a problem in lateral communication i.e. between the line and staff, in passing of the information from one to the other. It can also see that there is downward communication problem i.e. from the managers to the employees. They did not convey the message well and thus there was some sort of problem in getting the questionnaires filled up. Since the questionnaires were not filled up study of wage structure and salary structure could not be done because they did not have the necessary d本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。