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quently used in businessEnglish emails, the author analyzed the frequency of different request strategies anddifferent strategy types in the collected 415 business English emails, tables offrequency in detail are in Chapter Five. The results show that the direct requeststrategies have the highest frequency of about 246, which contains 191 moodderivable, 5 explicit performatives, 21 hedged performatives, 3 obligation statementsand 26 want statements. Conventionally indirect request strategies have a totalfrequency of 90, includes 4 suggestory formulae and 86 query preparatory.Non-conventionally indirect request strategies have the lowest frequency of 10, all arestrong hints. Therefore, from these results, it can be seen that direct request strategiesare frequently used in business English emails. To be more specific, mood derivable isthe most commonly used strategy type in business English emails, query preparatoryis secondary. Explicit performatives, obligation statements, suggestory formulae, andmild hints have the lowest frequency, less than 10, and mild hints even are not foundin the collected research material.

2) For the relationship between directness and politeness, the author designed aquestionnaire to investigate related practitioners’ point of view of it. The reliabilityand validity of the questionnaire are acceptable after statistically analyzing by SPSS.The results of the questionnaire showed that there may not be any specificrelationship between directness and politeness. It is not the more indirect, the morepolite. According to the participants’ opinion, the most polite strategy type is querypreparatory, while the most impolite one is strong hints. The last part of thequestionnaire is an open-ended question designing to know whether there are anyother forms that are very impolite when making a request. In light of the answers, theform of the command is considered to be very impolite when making a request bysome participants.

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