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ally takes some additional business days itself, yet the only difference is that this time we also have their official commitment that the problem would be solved accordingly in the end. As soon as we have their written confirmation also, all that remains to be done on our behalf is to submit the required documents and notify the customer and also follow up from there. The documents required for finalizing the process consist of the UPS letter, which is basically a formal memo that summarizes the entire situation and states that the report was filed accordingly and that all steps had been followed in the process, along with the receipt that was issued by Steve Madden for that particular package and also the UPS tracking information that they had assigned to the parcel.

 

CONCLUSIONS TO BE DRAWN

 

To sum up, this would basically be pretty much it when it comes to the negotiating with both UPS and the American customer. Every call that we take and each e-mail that we write is merely one step further into the bargaining process or an entirely carried out bargaining process altogether. Whether the question that remains is if there is any room for improvement, the answer is obviously yes. We were not trained into becoming good negotiators, but merely in being reliable and efficient customer support representatives. We were initiated into the basics of what this position involves, and trusted with acquiring the remainder of the required knowledge and skills along the way. It should come in naturally when to back down in order to reorganize your strategies for the purpose of pushing your arguments further afterwards. We do need to teach ourselves how to make the best use of what we have to offer within such process. We need to perfect the way in which we conduct our speech and keep focused on the ultimate goal. Our success in such a negotiation process represents, the same way the success of any other employee’s does, a further gain to a greater scale for the company.

 

Basically, we were able to outline the following key point that should we focus on:

 

Always prepare. Enter a negotiation without proper preparation and you've already lost. Start by making sure we are clear on what we really want out of the arrangement. Research the other side to better understand their needs as well as their strengths and weaknesses.

 

Pay attention to timing. Timing is important in any negotiation. Sure, we must know what to ask for. But we should be more sensitive to when we ask for it. There are times to press ahead, and times to wait. When the situation is to my advantage then it is the time to press for what we want. But we should refrain from pushing too hard and poisoning the desired long-term relationship with the customer.

 

Ramp up listening skills. The best negotiators are often quiet listeners who patiently let others have the floor while they m本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。