英语论文网

cy ever and a great number of problems could be avoided if UPS simply took the time to check with us, the sender, first, and confirm the address before taking matters into their own hands. However, the fact is that they never do and that, furthermore, getting them to admit that the problem was actually caused by a fault of theirs is a struggling, time-consuming process in itself.

 

The next step is allowing one additional day once the tracer for the package is started for UPS to call back and ask for additional details and this is also when the negotiation process starts as well. In case they fail to contact us back, it our responsibility as a Steve Madden employee in charge with the case to reach them and proceed with the investigation. We call and begin by confirming details regarding the lost package. We state the problem once more and attempt to retrieve from them what would be at least a preliminary promise regarding the final resolution. They assure us that the case will also be forwarded to the local facility and schedule a date for that final resolution for November the 11th. As soon as we are being provided with it, we need to contact the customer back either via phone or e-mail and notify him regarding these updates. Our negotiation with the customer in these cases has the main purpose of gaining more time on his part for us to be able to conclude the investigation accordingly. The disadvantage in such cases as far as the customer is concerned is that we can never actually provide him with a definite answer if the tracer is still in progress. Our policy regarding these matters is quite prohibitive in this respect.

 

Several business days have passed. It is now November the 9th and there still appears to be nothing new with UPS. The status of the tracer is checked daily by us. Information, if any, is constantly updated on their tracking page. Unless this happens following their initiative, it is useless to attempt contacting them again and demand an alternative to the current situation. They would only inform us that the resolution date had not been reached yet and that only then is it possible for us to take the next step further.

 

When we do call them back, and demand the required updates, we are being informed that the driver actually requested a signature upon delivery, that the receiver had actually signed for the package, thus confirming its receipt, and that as far as they are concerned, the tracer would be closed positive that very same day. We need to explain and state our point of view quite clearly that the problem is not solved as far as we are concerned and that we would request for the tracer to be reopened. UPS usually asks until the end of the business days for further checking.

 

When it comes to negotiating with the customer, issues become even more difficult. It is almost certain that the customer had already lost his patience entirely by now. Therefore, he would most likely be deeply dissatisfied when hearing us say that for the purpose of having the company send out a new pair of shoes to him, 本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。