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zations, Task Systems has not fallen prey to shortcomings such as focussing only on task-based performance, losing sight of the business processes or relying on total specialization. Instead, Task Systems has based its organizational foundation on combination management such as specialization in office furniture business processes; focus on both organizational objectives and performance; and consistent quality standards to provide customer with quality products and services as described in their mission at all stages of production.

The decision-makers, mentioned above, are responsible for devising strategies and implementing them. Employees belonging to the relevant departments participate in the implementation of strategies, as they are responsible for each client that comes their way. Consequently, Task Systems does not follow task-based management but rather focuses on order fulfilment processes by assigning each sales person with a project to handle it from start to completion. This approach helps them to concentrate on the value and profitability of the process of production, by eliminating waste, multi-channelling skills and ensuring employees are cross-trained to increase core knowledge (Ostroff 1999;Appendix 1).

Office Furniture Market

The office furniture industry comprises of products such as desks and tables, seating, storage units, panels, screens, shelves and accessories. According to Commercial Due Diligence Report (2001), sales of new furniture and seating account for 20 present of the total expenditure of organizations, despite many also spend on second-hand office furniture.

The UK market has grown by 6.2 present, from 1996 to year 2000,indicating that there has been a decline. Some of the reasons include postponement of office furniture purchase in favour of new electronic equipment; lower priority given to office furniture in favour of office space expansion and refurbishment; and change in work practices. However, this trend cannot be used to see the overall growth of the market.

The Report also notes, according to the survey, change in demand is expected to increase by 48 present due to the change in business activities in companies, private commercial constructions and need for durable office furniture, even though the UK economy has been one of the factors contributing to the slowdown in the market(Commercial Due Diligence Report 2001)

The high demand for office furniture stems from construction of new buildings, refurbishment of existing ones, renewal requirements and replacement of obsolete furniture. Modern offices are adopting open-plan offices that require fashionable furniture to match the new lifestyle. The lifecycle of the market, therefore, varies from five to fifteen years (Commercial Due Diligence Report 2001)

The office furniture market is relatively traditional, as clients tend to rely on tendering, word of mouth, and advertisements in publications to identify their suppliers. Their decisions are based on the following top factors, among others:

a. Reliability of completion date

b. Quality of products offered

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