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3.2.4. Line of support

The duties are to take care of Accounting, book keeping, billing and handling customers grievance

3.3.Front office

3.3.1.Coffee shop

Drinks area

The atmosphere at the drinks area is very important.

Clients go to the coffee shops mostly to relax. Besides, this coffee shop is also a place for dating. So the atmosphere should be informal and relatively quiet, with soft, romantic music. This atmosphere will make the clients feel comfortable when conversing with each other and relaxing over nice and delicate refreshments.

The garden area should be filled with plants and trees. A small pool with fish or waterfall will help clients to forget the busy city outside.

The ground floor area is air-conditioned. Music can be offered to the clients' requests in this area.

The first floor is also air-conditioned, with 10 Japanese sofas, which can be converted into 20 double - bufferings.

The servers must be attentive and respectful to the clients. In addition, the servers has to be quick and accurate. With a lot of clients at three different areas, there will be quite a lot of orders to take. The servers have two minutes to take an order and one minutes to deliver an order. With only two minutes to take order, the servers have to be careful; on the first side, the server must not rush the clients, but on the other side, the server must not let the time extend too long.

The standard service policy is that 95% of all customer orders will be served within 10 minutes of arrival at the coffee shop. Apart from free internet access, shelfs of magezines, newspapers, and music. The coffee shop will have decoration on the wall along with pictures of art schools in the world. This makes the client feel as if going to an art museum of the world.

Vehicle guarding:

Clients will get a ticket for each vehicle and the guard will keep the vehicles for them.

The coffee shop shall offer free vehicle keeping. The vehicle keeping fee ususally is small but often causes bad feelings with the clients. By offering fee service, this will give a good impression on the clients.

The guard must be friendly, honest and hardworking. He must greet the clients and help them park / take the vehicles. A friendly guard will make the clients feel comfortable right from the beginning.

3.3.2. Website & message center

The objective is to offer the clients the best services, romantic dating service VIA the shop's website.

The website shall be romantically designed and the user interface friendly. The website allows client to register their basic information so that other clients can find persons with similar interests. A sorting algorithm will help the client to select a p本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。