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论文作者:www.51lunwen.org论文属性:学期论文 termpaper登出时间:2015-06-30编辑:felicia点击率:12949
论文字数:4142论文编号:org201506242054013339语种:英语 English地区:英国价格:免费论文
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摘要:这是一篇英国运营管理论文,首先分析了人们强压工作条件下所产生的感情问题,进而分析了运营管理的重要性。
The process of providing ID through message service
We will corporate with telecommunication businesses such as VTC, FPT, VNPT which proficiently provide added value service based on the fundamental of mobile phone service to exploit Prefixs of 1800, 1900 by receiving messages from customers who have demand of meeting their partners
Call center
Receiving question and responding it to customers. Making consultant of getting ID or a date code from website through skilled consulting employees.
3.5. Waiting Line analysis
To assess the impact (cost and benefits) on service of different staffing strategies at a high-volume coffee shop. We will apply Probability/Queuing Theory for the coffee shop.
A key measure of this objective is the time required to take and fill a customer's order (i.e. the time between the moment a customer enters the waiting line, and the moment the customer leaves the counter with customer order). Clearly, one of the surest ways to achieve very rapid turnaround is to have many employees on hand at all times, ready to take and fill orders; however, this would be prohibitively expensive - and, in any event, there are often other constraints on throughput (e.g. the number of espresso machines). At the other end of the spectrum, the shop could be staffed minimally, which would in turn minimize staffing costs; during peak times, however, the time spent waiting in line could grow to an unacceptable level.
In order to assess the impact of different strategies, and recommend rational staffing levels, we must take as much as possible of the following into account:
§ The average rate at which customers enter the shop - including, ideally, a breakdown of customer order types (e.g. regular coffee vs. espresso) - at different times of the day;
§ The time required for a coffee shop employee to serve each of the different order types, and the amount (and type) of variation in these times;
§ Shift staffing options (i.e. the limits - upper and lower - on the length of a shift);
§ The hourly cost of an employee (including the impact on cost of different shift lengths);
§ Other limiting factors (e.g. the number of espresso machines).
3.5.1.Working Problem:
We will examine a simplified version of the problem, with the following characteristics:
§ A standard service policy: 95% of all customer orders will be filled within 10 minutes of the customer joining the line;
§ A single average arrival rate of 38 customers/hour, based on a Poisson arrival process;
§ As a consequence of the previous point, no variation in staffing level over the course of the day - we will simply examine different, constant levels;
§ No distinction between different types of customer orders, and the time required to service each order distributed accor本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。