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3.4. Back office

3.4.1. Routine operations:

Supporting activities

At the back office, the manager of the coffee shop must direct the daily activities. The manager must know which supplies are in short supply and when / where to order for the supplies. Everything necessary to make & serve drinks must be ready. The manager also has to know whom to call to fix every arising problem.

Making & serving drinks:

The standard service policy is that 95% of all customer orders will be served within 10 minutes of arrival at the coffee shop. This means that the person who makes drink only has approximately 4 minutes to prepare all the drinks for one table. This person has to be quick and accurate, especially on rush hours or weekends, when people go to the coffe shop in groups.

The servers also has to be quick and accurate. The servers only have one minute to deliver an order and a lot of clients at three different areas. After a table of clients go home, the servers have to clean the table and prepare the table quickly to be ready for the next group of clients.

Cleaning & washing

At the back office, the glasses, trays, spoons … must be wash quickly to be ready for the next batch of orders.

Cleaners must clean the coffee shop before opening hour and after closing hour. The WC is another small but important point because it leaves a long impression on the clients. The cleaner must also be on hand to clean the spilled drinks or other problems.

Accounting

Accuraccy is the most important thing for accounting. This includes billing the clients before the clients leaves. The accountant is also responsible for archiving the invoices, making account statements, paying taxes.

3.4.2. Database management

After a database is designed and installed, a database engineer must be available to to routine maintainance for the website. This person is also the administrator to the website, to monitor the information flow on the website. Bad and unsuitable comments / links must be deleted and violators must be banned from the website. This will make the website useful and friendly to the clients. The clients must feel safe when using the website for dating.

The process of providing ID through the website

As the above figure, at the Line Interation, customers can publish personal information via the website and get ID easily. The personal information will comprise age, gender, married status ,and hobbies. A arranging employee who always is on site will receive information from customers, simultaneously review personal information of each customer, and make a suitable date number code through a granted ID to them. The customer will receive an date code as well as time.