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论文作者:www.51lunwen.org论文属性:短文 essay登出时间:2014-08-19编辑:caribany点击率:7428
论文字数:3147论文编号:org201408191605432305语种:英语 English地区:中国价格:免费论文
关键词:Communication competencieseffects on performance沟通能力口头表达个人表现
摘要:本文是一篇华盛顿大学商学院essay,文章研究的是沟通能力与个人表现的问题,沟通能力分为口头表达能力和书面表达能力,工作场所中的沟通对于个人和组织水平的提高,起着非常有效和有益的作用。
The author RONALD E. RIGGIO (2008) stated that emotional and social skills considered effective elements for communication between leaders and managers. The writer also mentioned that emotional and social skills were associated with higher quality relationship and more supportive social system. In the research, emotional skills were associated with investigation of nonverbal and emotional communication. Emotional skills were defined as ability to express, read and understand emotions. For that, emotional intelligence model was suggested for further study. Social skills were defined as the ability to think and act wisely in social intelligence. For studying this, social intelligence model was selected. Analysis from different case studies revealed that emotional intelligence and social intelligence had a positive relationship with the person, which meant that it had an effect on relationship of the leader or manger with the other person.
Other study of the research was related to the leader emotional senstivity is positively associated with the leader member exchange. Leader-member exchange theory suggested that because of the shortage of time and high pressure, the leader or the top managers could develop relationships with only a few of his key subordinates while developed a formal relationship with other subordinates and employees. The author stated that high quality working relationship created partnership and high degree of mutual positive effect which was referred to as CADRE. In this, the employee got greater chances of receiving superior support and guidance. On the other hand, low quality working relationships with the manager were just governed by their working contract. For analysis of these questions, Brief Affect Recognition Test and Diagnostic Analysis of Nonverbal Accuracy Test were used to analyze some videos and photographs of the respondents.
Therefore, this relationship had a great impact on the communication among the different subordinates and superior subordinates. The higher the magnitude of interaction between the superior subordinate and subordinate the higher the chances of effective communication. Similarly, low interaction and communication means formal relationship, higher levels of supervisory from the employer side, low satisfaction and higher level of subordinate’s turnovers. The different test and analysis also indicated to more forms of relationships which were deduced from high quality relationship and low quality relationship. These were positive relationship communication and negative relationship communication. Positive relationship communication reflected more efficient communication which includes sharing of personal and office information. While negative relationship communication reflected a negative influence on the subordinates motivating towards inefficient work.