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作者莱瑞E.彭利（1991年）讨论了沟通能力和它对说话者更好地表现的影响。沟通能力指的是沟通技巧。不同的作者根据他们的研究定义沟通能力。有些人认为说话者的表现创造能力。其他人认为沟通指口头或书面交流的选择。其中一个说话者有效沟通是在没有任何焦虑和压力的情况下才是口语交际。研究表明，高的口语交流能力需要人有高的口语交际技巧，例如教学工作。

另一方面，书面沟通是沟通者有效沟通的另一个途径。作者指出，人的书面沟通恐惧来源于对写作要求。大多数沟通能力集中在写作课程，学生成绩的相关研究。本研究中产生的假设是良好表现的沟通者透露更高层次的沟通技巧。此外，作者还做了一个假设，男性和女性在沟通技巧上没有不同。用于研究的主题的方法是从银行中高层管理人员收集数据的方法下进行的。
The author LARRY E. PENLEY (1991) discussed about the communication competencies and its effects on performance of the managers for better communication. Communication competencies referred to communication skills. Different authors defined communication competencies according to their researches. Some considered manager’s performance created competencies. Other author suggested that communication depend on the choice of means either oral communication or written communication. A situation in which a manager communicated effectively without any anxiety and stress was the oral communication. Research showed that people with high oral communication apprehension avoid jobs that required high communication skills like teaching.

On the other hand, written communication was another mean of effective communication for other managers. The author stated that people with written communication apprehension try to keep away from the situation where writing was required. Most researches related to communication competencies had focused on the performance of the students in writing courses. Hypothesis generated in this study was managers with higher performance reveal higher levels of communication skills. Further, author also made a hypothesis that males and females will not differ in communication skill. Method used to study the subject was done under the methodology of gathering data from middle and upper level managers of banks. A questionnaire was floated and mailed to743 banking managers in state. MANOVA was used to test the hypotheses.

Results showed that efficiency in communication depend on the performance of the manager. Poor performing managers face difficulty in reporting information. In the same way, managers who did not posses writing skills, they do not perform or communicate well.

The author also concluded that the competencies associated with managerial performance of females and males and there difference in communication context. The female managers were less self-reported than male managers and it vice versa.

The writer JAMES SUCHAN (1990) stated that written communication plays an important role in the efficient communication in these days. The study of this article unfolded the efficiency of communication associated with the two writing styles, one was the high-impact style and the other was the traditional bureaucratic style. As the amount of information was increasing and becoming a huge snowball, the managers would be required to handle that amount of information and present it efficiently. In writing efficient communication, the organizations were required to use readable formulas. It was also found that the software designers who had analysis packages used those readability formulas to give a brief summary of the written documentation. So the main question of the research was based on whether the staff understands high-impact style or bureaucratic style. Second was related to understanding information stated in high本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。