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美国航空公司的客户服务 [2]

论文作者:www.51lunwen.org论文属性:作业 Assignment登出时间:2016-04-13编辑:zhaotianyun点击率:7406

论文字数:3362论文编号:org201604122123306018语种:英语 English地区:美国价格:免费论文

关键词:客户服务US Airways美国航空公司

摘要:摘要:本文主要讲述了客户服务在美国航空公司一直处于一个优先的地位,致力于对我们有价值的客户的每一次航班都有价值。

wer outlet. Other airlines typically only have one outlet per every 2 seats in coach or have done away with the outlets altogether. US Airways is also adding the Envoy Sleeper seats to its transatlantic B767 models. US Airways also have programs that give it strengths in areas other airlines lack. Dividend Miles is US Airways frequent flyer program which gives passengers who fly a certain amount of preferred miles perks such as upgrades, free checked bags, and early check in options. Many airlines have their own rewards program but US Airways has the advantage as it is part of the Star Alliance which is the largest airline alliance. Star Alliance is made up of 25 airlines and even if you do not fly US Airways as long as you fly one of the alliance airlines, your preferred miles are honored. The Star Alliance has their own premium levels for passengers enrolled in the alliance's member programs. So regardless of the airline you in the alliance, you're still eligible for the upgrades. Star Alliance makes up 28% of the global market share and was voted best airline alliance in 2007 (the next page demonstrates the members of the star alliance and some key facts which was taken from the Star Alliance website). US Airways airport lounges are called US Airways Clubs and have 19 lounges in 14 airports across the US and can also be used within the Star Alliance. This is another perk that many other airlines have but unlike many including the larger airlines such as Delta, admittance to the US Airways lounge is free with your premium frequent flyer membership.



星空联盟的统计数据——Star Alliance statistics

?Member Airlines: 25
?Number of aircraft: 3,740
?Number of employees: 458,332
?Passengers per year: 586.60 million
?Sales Revenue (in US$): 169.70 billion
?Daily departures: 19,534
?Number of airports: 1,071
?Number of lounges: 954
?Countries served: 171

The two overall strengths that US Airways has over many of its competitors are its 'Do Crew' and safety rating. The 'Do Crew' is made up of volunteer employees that participate in community based programs to help out the community on a monthly basis. The 'Do Crew' set out through their local chapters which are located in many mainstream cities such as Boston, Las Vegas, New York, Charlotte, Philadelphia, Pittsburgh, Phoenix, and Washington, DC. Many of the airlines are regarded as only looking to achieve capital, although the ultimate goal of all airlines is to sell seats and make money, US Airways displays a sense of appreciation by giving back to the community each month. The company is a proud sponsor of Reading is Fundamental (RIF) which helps to distribute books and help children achieve literacy.

The strongest point that US Airways holds which most passengers would look for is they were considered the safest airline in the US. From January 1, 2002 to January 2, 2007 US Airways had the lowest accident rating of .89 accidents per 1 million take offs. The list below came from the website injury.com which shows the top 5 safest airlines.
1.US Airways (.89 accidents)
2.Southwest Airlines (2.59 accidents)
3.America West Airlines (2.96 accidents)
4.Continental Airlines (3.17 accidents)
5.Alaska Airlines (3.32 accidents)

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