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As many strengths U.S. Airways have, it also have their weaknesses that lowers the airline popularity and name. Complaints are a common daily situation that many customers have during the year. Many luggage claims have been filed by U.S. Airways Passengers, e.g. customers luggage getting lost and then appearing broken and/or with missing personal items. In another case, one customer who is nicknamed 'bigfogie' lost his luggage after making connections to another city. When he finally got his suitcase, he found out that it was broken with all his family presents and personal stuff damaged. Then after making a complaint and filing their forms for damages, U.S. Airways' decision was to not pay for the user items. This is a loss of conscience of the company because after committing that customer's luggage are going to be safe it ends like a trash can bag. This problem of peoples' properties getting damage is very common because he is not the only one complaining for the same problem. People have passed by the same problem which they end up giving their comments and similar experiences.

U.S. Airways safety haves been downsized causing a risk to the aircrafts airworthiness and people's lives. Lives haves been in risk because of the safety directives were not met during the period of October 2008 to January 2009. The situation was that the mechanics stuffed shop towels in to the aircraft engine which can cause in any time too engine to fail. In that period there were 1,647 flights that could have been affected causing any irregularity in the engine performance. This is why U.S Airways was fined for 5.4 million dollars, because of the lack of safety. This was announced which will make any person think twice if they want to fly with U.S Airways. This could cause many customers to change to another airline causing losses to the company. This is a clear stage of lack of training and need to be corrected.

'U.S Airways' will be changing their company structure by concentrating more their service in Philadelphia, charlotte and phoenix and other cities. Due to the restructuring, the company will let go some markets and fire 1,000 workers and suspend service to Beijing. The restructuring will cause during the next 3 months reducing of 64 to 36 departures in 'Las Vegas' and will be closing operation in Colo., Wichita, Kan and Colorado Springs. During the first 6 months of 2010 will be closing crew bases in Boston, La Guardia and Las Vegas. 'US Airways also pointed to 'weakness in transatlantic revenue' in its plan to cease service from Philadelphia to Birmingham, U.K.; London Gatwick; Milan, Italy; Shannon, Ireland; and Stockholm, Sweden.' This will reduce the company credibility and customer's advantages to get to their destinations. This will become a hassle for customers were they will have to look for new sources and leave U.S. airways Services. There is a possibility that revenue will reduce but U.S. Airways will be concentrating in their services which could be neutralized. Other companies will take full advantages of these departures being reduced and bases being closed. These will cause other airlines to gain new customers with less competence.

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