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e second of January, 2003; 6) such idiomatic phrases as ‘it’s on the tip of my tongue’ should be avoided as your audience may not have any idea what you mean; and 7) what is funny to one person can be entirely different from what the next person thinks. Let’s say making a joke about a popular entertainer like ‘why was Lady Gaga carried on stage in an eggshell and dressed like a newborn.’ This would most likely be completely alien to your audience. So unless you are familiar with your audience, it is best to avoid humor altogether.

 

When communicating in intercultural conversations, whether speaking or writing, remember to become familiar with their communication style and adapt accordingly, and to follow the seven components of writing and speaking clearly.

 

On page 94 of your text, do exercise 3.1 (Intercultural Sensitivity: Recognizing Variations). Be sure to provide a rationale for your answer and use citations or references to the text or other materials to support your answer. You may find it helpful to visit your textbook Web site and go to the 'Featured Web Sites' section for Chapter 3, then visit the Executive Planet Web site for some additional information about communicating in a business setting with specific countries. (10 points)

A Canadian toy company representative, Ms. McGraw, is in a first negotiations business meeting with Mr. Morioka, a manufacturer of miniature truck wheels in Osaka, Japan. Ms. McGraw has just finished explaining her company’s expectations for the design process, the materials procurement, and aggressively emphasizing their willingness to close the deal by laying their contract out on the table. Mr. Morioka is increasingly vague in his response to accept the contract by saying softly, “perhaps that will be difficult”, shows little interest in the negotiations, and Ms McGraw doesn’t understand why.

 

One possibility of a cultural difference that could be affecting their communication is the fact that “women still don’t play a prominent role in business, and woman executives who visit those countries may find that they’re not taken seriously as businesspeople.” (Thill and Bovée, 2008, pg 78) Age difference could also have an effect because in the Japanese business culture, elders are valued for their wisdom and experience they bring to the company. Another possibility could be in nonverbal communication such as how they are greeted or if there is a lot of direct and frequent eye contact. The “Japanese traditionally prefer a slight bow of the head” and “eye contact can be considered aggressive.” (Thill and Bovée, 2008, pg 80)

 

“All aspects of Japanese life, especially business relations, are governed by strict rules of etiquette. A foreign business person who is either ignorant of, or insensitive to, Japanese customs and etiquette needlessly jeopardizes his company's prospects in this country.”

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