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A simple interview has been done with an ex-senior customer service executive from Univac (Elisa Wong S.Y., certified logistician, personal communication, 1 Aug 2010). Information has been recorded and represented in this essay.

A case study is further conducted by doing a comparison on two local SMEs from different industries, Univac Precision Engineering Pte Ltd (Precision Engineering Industry), Starhub (Service, Telecommunication Industry) & the writer’s company, Rhythm ‘N’ Moves Studio (Service, Education & Training Industry).

Univac does plastic molding and has manufacturing plants in Singapore, Malaysia & China. (Near to 200 employees). Her strategic partners include companies such as Hewlett-Packard, Seagate & Tyco. Univac acts as an outsourced manufacturing plant for their clients. She is one SME that maintains a localized style of managing departments with a full supply chain such as Engineering, Finance, Purchasing and Manufacturing.

Rhythm ‘N’ Moves Studio is a new establishment, coming to 3 years. (6 employees & up to 15 contract workers/freelancers). A dance company that provides enrichment services, entertainment shows to corporate, government/private schools & in the studio (general public). His clientele includes Singapore Government Ministries, local TV station: Mediacorp & country clubs. It also serves as an outsource talent company for events company to look for performers.

For supportive business functions (Administration, Finance, Customer Service & Operations): Both SMEs uses in-house resources to handle the processes. It is because SMEs requires their supportive functions to react quickly to any situations & be more tailored to their culture & methods of running the business, so as to better support in daily operations.

IT (Information Technology): Univac uses SAP and outsource their IT functions. It helps to free up internal resources to do their core processes. This does not serve as an advantage for Rhythm ‘N’ Moves. As he does not have the need and the financial power to outsource this function for now, and it is advisable to do keep it in-house so that to save cost and have proper control.

Marketing & Sales: This is a function whereby SMEs in Manufacturing/Service industry will not outsource, especially in Asia, Singapore. Our local SMEs’ methods of engaging business/sales are often through personal touch. Therefore, they will not risk having any opportunities to jeopardize the company image or to bring in sales.

Human Resource: Univac do partial outsourcing of their training and payroll to tap on world-class resources and also allow their HR department to be able to perform their daily tasks effectively. While for Rhythm ‘N’ Moves, trainings such as dance instructions and daily business training are conducted internally, which will save cost and tighten the company infrastructure.

Manufacturing: Univac do almost everything in house except for minor outsourcing to Thailand to cut cost. Rhythm ‘N’ Moves took the opportunity to fully outsource and tap on international resources to sell dance merchandise in store as he do not have to spend on huge capital to order large quanti本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。